Frequently Asked Questions
Which countries do you ship your products to?
We are currently shipping our products all over the United States, Canada, United Kingdom, Australia and New Zealand. We will be adding more countries as we grow.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express and PayPal.
Will I receive a shipping confirmation once the order is placed?
An e-mail confirmation will be sent to you once an order has been completed by successfully checking out. If, for some reason, you do not see an e-mail confirmation, please check your spam folder and re-confirm if you entered the correct e-mail address. If you still can't find your email then please send an email to firstname.lastname@example.org.
How can I track my order?
Once your order has been processed, we will email you a tracking number which will allow you to track your order status in real time. Do note that it may take some time for the tracking information to be updated initially as the order is dispatched.
How secure is my personal information?
At Nature Unboxed we respect the privacy of our online visitors and recognize the importance of protecting your personal information.
We use industry best practices to ensure your information is protected. When you use your credit card, the information is encrypted using secure socket layer technology (SSL) which is the common practice used to process online payments all over the internet. Your credit card information is only used to complete your requested transaction, after that it is deleted by the system.
How long does shipping take?
Shipping times may vary by location and products. To keep product costs at a minimum and to offer you a variety of unique products at amazing prices, we ship many of our products directly from the supplier to the customer. For "Bird Cushion Covers - Vintage Style" and "Bird Placemats - Vintage Style","Bird Cushion Covers - Winter Theme" and " Birds and Nature Printed Scarfs", we are now offering FREE SHIPPING from Chicago, IL within USA! For these products, please allow 2-7 business days for your order to arrive. For other products, since we have suppliers and warehouses in different countries, please allow an average of 10 to 15 business days (for USA) and about 10 to 20 business days (for Canada and Australia) for your order to arrive. Some of our orders are custom printed, and so processing times may vary. Most of our customers have received their orders within 6 business days.
Why do I receive multiple items in my order separately?
Nature Unboxed works with different suppliers and merchants across the globe to help bring you unique products and amazing prices. It is possible that each item in your order comes from different suppliers and different sites. Therefore, items may come in different packages and at different times. If all of your ordered items do not arrive in the same package, rest assured the remaining items will arrive.
Will you be adding more products?
Yes! Stay tuned as we add more unique products to our store!